{"id":68489,"date":"2016-09-06T17:12:07","date_gmt":"2016-09-06T15:12:07","guid":{"rendered":"http:\/\/www.arabtelegraph.com\/?p=68489"},"modified":"2016-09-06T17:12:07","modified_gmt":"2016-09-06T15:12:07","slug":"british-airways-check-in-system-outage-causes-global-delays","status":"publish","type":"post","link":"https:\/\/www.arabtelegraph.com\/?p=68489","title":{"rendered":"British Airways Check-In System Outage Causes Global Delays"},"content":{"rendered":"<p dir=\"ltr\"><strong>Tens of thousands of British Airways passengers experienced long lines and hours-long delays at airports around the world overnight after a computer failure affected check-in systems.<\/strong><\/p>\n<p dir=\"ltr\">Airline employees had to manually process passengers at airports including San Francisco, Seattle and Phoenix, delaying the departures of dozens of London-bound transatlantic flights.<\/p>\n<figure style=\"width: 423px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"\" src=\"http:\/\/media4.s-nbcnews.com\/j\/newscms\/2016_36\/1696961\/160905-british-airways-power-outage-mbe-1058p_2_c658c94197d58c28458aa2b6c9645ac9.nbcnews-ux-600-480.jpg\" alt=\"\" width=\"423\" height=\"238\" \/><figcaption class=\"wp-caption-text\">The British Airways counter at Mexico City International Airport, Terminal 1<\/figcaption><\/figure>\n<p dir=\"ltr\">There were still some delays at London&#8217;s Heathrow Airport early Tuesday, although the airline said the problem had been fixed and it was checking in passengers as normal.<\/p>\n<p dir=\"ltr\">The airline described the outage as an &#8220;IT glitch&#8221; without elaborating, but a letter given to a customer in San Francisco said it had been using a &#8220;manual fallback process&#8221; for check-in.<\/p>\n<p dir=\"ltr\">&#8220;We have been in contact with the relevant departments who are doing all they can to rectify the problem as soon as possible,&#8221; the letter said. &#8220;However we are unable to ascertain a time when we might expect the systems to be functional again.&#8221;<\/p>\n<figure class=\"img_half\" dir=\"ltr\">\n<figure style=\"width: 259px\" class=\"wp-caption alignleft\"><a class=\"js-lightbox lightbox_link\" href=\"http:\/\/media3.s-nbcnews.com\/j\/newscms\/2016_36\/1697001\/160906-world-britishairways-ugc-sfo-letter-twitter-3a_777be027c5ceef84c58fa7fab56a9e14.nbcnews-ux-2880-1000.jpg\"><img decoding=\"async\" class=\"img-responsive img_inline\" title=\"Image: A letter given to passengers at San Francisco apologized to passengers for the delays\" src=\"http:\/\/media3.s-nbcnews.com\/j\/newscms\/2016_36\/1697001\/160906-world-britishairways-ugc-sfo-letter-twitter-3a_777be027c5ceef84c58fa7fab56a9e14.nbcnews-ux-600-700.jpg\" alt=\"Image: A letter given to passengers at San Francisco apologized to passengers for the delays\" width=\"259\" height=\"345\" \/><\/a><figcaption class=\"wp-caption-text\">A letter given to passengers at San Francisco apologized for the delays.\u00a0<\/figcaption><\/figure><figcaption class=\"img-caption img-caption_default no-margin-bottom\">\n<\/figcaption><\/figure>\n<p dir=\"ltr\">A BA spokeswoman told NBC News on Tuesday that the problem only affected U.S. airports and that there had been no cancellations, only delays.<\/p>\n<p dir=\"ltr\">However, passengers in Mexico City posted pictures of long delays at check-in and the Metro Washington [D.C.] Airport Authority described the problem in a statement as a &#8220;worldwide system outage.&#8221;<\/p>\n<p dir=\"ltr\">In Zurich, Switzerland, delayed British Airways passengers were given handwritten slips of paper in place of the usual boarding passes early Tuesday.<\/p>\n<p dir=\"ltr\">Passengers in England&#8217;s city of Newcastle were delayed for three hours and had to identify their own checked bags on the tarmac before boarding their plane.<\/p>\n<p dir=\"ltr\">Trevor Todd, 32, from Newcastle, said the captain of his delayed flight made an announcement blaming the airline&#8217;s recently-introduced &#8220;Fly&#8221; software used for check-in and bags at airports.<\/p>\n<p dir=\"ltr\">&#8220;It&#8217;s chaos on the tarmac with unclaimed bags,&#8221; he told NBC News, adding that he had &#8220;never seen anything like this in 20 years of flying.&#8221;<\/p>\n<p dir=\"ltr\">In a Twitter post, one passenger in Seattle grumbled: &#8220;Been waiting 2 hours over your downs systems and NOW they decide to go manual.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tens of thousands of British Airways passengers experienced long lines and hours-long delays at airports around the world overnight after a computer failure affected check-in systems. Airline employees had to manually process passengers at airports including San Francisco, Seattle and Phoenix, delaying the departures of dozens of London-bound transatlantic flights. There were still some delays &hellip;<\/p>\n","protected":false},"author":3,"featured_media":68491,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[36],"tags":[],"class_list":["post-68489","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-te-public"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>British Airways Check-In System Outage Causes Global Delays - Arab Telegraph<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.arabtelegraph.com\/?p=68489\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"British Airways Check-In System Outage Causes Global Delays - Arab Telegraph\" \/>\n<meta property=\"og:description\" content=\"Tens of thousands of British Airways passengers experienced long lines and hours-long delays at airports around the world overnight after a computer failure affected check-in systems. Airline employees had to manually process passengers at airports including San Francisco, Seattle and Phoenix, delaying the departures of dozens of London-bound transatlantic flights. 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